FAQS

Start with the oxygen-delivery method, flow range and use setting recommended by your healthcare professional. Then consider where you will use it: at home, while travelling or in a vehicle. Read each product page carefully, as features and included accessories vary by model.

Local rules differ by country and product type. DAAI does not provide medical advice and does not determine whether oxygen therapy is appropriate for you. Always follow applicable local requirements and your clinician’s guidance.

Continuous flow delivers oxygen at a steady rate. Pulse flow delivers oxygen in measured pulses, typically in response to inhalation. These modes are not interchangeable for every user. Confirm the appropriate mode and setting with your healthcare professional before ordering.

A vehicle-capable model may be used only when it is safely positioned, connected with the correct approved power source and used in accordance with its manual and local laws. Never allow tubing, cables or the device itself to distract the driver. Do not use any product while driving unless it can be done safely and legally.

The “What’s Included” section on the product page is the most accurate source for each model. Accessories such as tubing, nasal cannulas, filters, power adapters, carry bags and humidifier bottles may vary. Please check this section before ordering.

Switch off and unplug the unit first. Follow the cleaning instructions in the product manual and use only the recommended cleaning method for filters, humidifier components and exterior surfaces. Do not immerse the main unit in water or use harsh chemicals.

Replacement timing depends on the model, environment and frequency of use. Inspect accessories regularly and follow the maintenance schedule in your manual. Contact us with your order number if you need help identifying a compatible replacement.