Warranty Policy

Our Commitment to Product Quality

DAAI stands behind products purchased directly from our official website or from an authorised retailer. This warranty gives you specific rights; you may also have other rights under the consumer laws of your country or region.

Warranty Coverage

Unless a product page or the included warranty card states a longer period, DAAI provides a 24-month limited warranty for the main oxygen-concentrator unit from the date of delivery. Rechargeable batteries, power adapters, humidifier bottles, tubing, nasal cannulas, filters and other consumable or wearable accessories are covered for 6 months, unless local law requires otherwise.

During the applicable warranty period, DAAI will, at our option, repair the affected product, replace it with the same or a functionally equivalent product, or provide another remedy required by applicable law. A replacement may contain new or professionally refurbished parts. Repair or replacement does not restart the original warranty period unless local law requires it.

What This Warranty Covers

• Manufacturing defects in materials or workmanship under normal use.
• A product that fails to operate substantially as described in its manual when used according to the instructions.
• Defects reported with valid proof of purchase during the applicable warranty period.

What This Warranty Does Not Cover

• Normal wear, cosmetic marks or ageing of consumable components.
• Damage caused by misuse, improper storage, accident, liquid exposure, unauthorised repair, modification or use with non-approved parts or power supplies.
• Damage caused by failure to follow the manual, maintenance instructions or local electrical requirements.
• Products with removed, altered or unreadable serial numbers.
• Service requested because the product is not appropriate for a user’s prescribed oxygen needs.

How to Make a Warranty Claim

Email wul420497@gmail.com with “Warranty Claim” in the subject line. Include your order number, product model, serial number, delivery address, a description of the issue and clear photos or a short video where safe to provide. Our team will review the information and tell you the next step. Please do not return a product before receiving return instructions.

Important Safety Note

The warranty does not replace medical advice or emergency support. If you experience breathing difficulty or any urgent health concern, seek medical assistance immediately.